Grade UE06: £34,132 to £39,355 per annum
Corporate Services Group / Accommodation, Catering and Events
Full-time: 35 hours per week
Fixed-term: 9 months
The Opportunity:
We are seeking a customer-focused Operations Manager to lead the delivery of soft facilities services across a diverse portfolio of undergraduate and postgraduate accommodation, located across multiple properties.
In this key role, you will be responsible for overseeing a Domestic Team and a Customer Service Manager to ensure services are delivered to a high standard and in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You’ll work closely with colleagues in the Estates Department on the coordination of hard services and minor works projects, ensuring a joined-up approach to building management.
The post will provide essential oversight of the facilities team in delivering high-quality, front-facing services at Pollock Halls, encompassing the management of soft facilities as well as the coordination of compliance, repairs, and refurbishment across the campus. You will support key organisational priorities, including enhancing the student experience, driving commercial income generation, and protecting the University’s reputation.
This is a highly customer-focused role, requiring leadership, planning, and communication skills. You will play a central part in our commercial summer operations, supporting the wider management team with resource planning, staff training, and operational readiness. The post holder will also take a lead role in resource planning, compliance, and regulatory assurance, overseeing HMO licensing, health and safety certifications, and audit processes within their portfolio. You will be responsible for maintaining rigorous quality control and service standards, driving continuous improvements through structured property inspections and cleaning audits.
This is a full-time position on an initial 9-month contract, working 35 hours per week on a rota basis between 8am and 6pm. Weekend working is required at times, particularly during peak commercial and summer periods.
Your skills and attributes for success:
1. Experience managing facilities or property services, ideally across multiple locations.
2. Leadership and team management skills, with the ability to motivate and support others.
3. Strong organisational skills, able to manage competing priorities and work effectively under pressure.
4. A customer-focused approach, with strong communication and problem-solving skills.
5. Confident using IT systems, with experience managing budgets and resources.