IT Support Engineer (JuniorMid Level)
About the Role
Were hiring an IT Support Engineer to join a growing Technical Services team within a well-established, high quality and warm / friendly Tech focused company.
This is a varied, hands-on role where youll support a range of business clients while also getting involved in project work across modern cloud and infrastructure environments.
If youre currently in a helpdesk / service desk or support role and want more variety, ownership, and exposure to technologies like Microsoft 365 and Azure, this is a strong next step.
What Youll Be Doing
Providing support to business clients (remote, phone and occasional onsite)
Troubleshooting issues across Windows, Microsoft 365, networking and applications
Administering Microsoft 365 (users, licensing, Exchange, Teams, SharePoint)
Supporting endpoint/device management (e.g. Intune)
Assisting with infrastructure (Active Directory, servers, DNS/DHCP, virtualisation)
Supporting networking basics (Wi-Fi, VPNs, firewalls under guidance)
Taking ownership of tickets through to resolution in line with SLAs
Contributing to project work (cloud migrations, upgrades, deployments)
Documenting solutions and i...