Social network you want to login/join with:
Are you a 3rd Line Engineer looking for a new challenge?
This fast-growing IT Support and Managed Services Provider, based outside of Chorley, is seeking strong 3rd line engineers to join the team.
We offer great opportunities for growth and an excellent career path within the company.
As an IT Managed Service Provider, there will be many opportunities to gain hands-on experience with a variety of technologies.
Our client has a diverse and loyal client base across multiple sectors and aims to expand the team with an experienced Microsoft-focused IT professional who can help us deliver affordable, friendly, and effective support.
Role Overview
Joining as a Senior IT Support team member, you will be involved in enhancing the customer experience. Your responsibilities will include solving technical problems, managing incidents, completing projects, capturing client requirements, and staying updated with industry trends, all to ensure excellent customer service.
Experience, Knowledge & Skills required:
* Minimum of 3-5 years’ experience as a 3rd Line Engineer within a Managed Service Provider
* Strong knowledge of:
o Windows Server 2012/16/19
o Microsoft Exchange/O365
o Active Directory Administration
o VMware or Hyper-V
o DNS/DHCP/Group Policy, etc.
o Firewalls
o Networking
o Backup and restore procedures
* Full UK Driving License
* Excellent verbal and written communication skills, primarily over phone and email
* Good organizational skills and the ability to seek assistance when needed
* Logical problem-solving skills
* Ability to follow Helpdesk procedures and seek advice when unsure
Main Duties of the role:
As a competent 3rd Line Engineer, you will provide IT consultancy services to a range of clients.
You will support clients promptly in line with support contracts, providing reactive and proactive technical support and incident management for tasks such as:
* Monitoring and maintaining systems and networks
* Installing and configuring systems
* Diagnosing hardware and software faults
* Resolving technical and application issues via phone, email, or in person
* Guiding clients through troubleshooting steps
* Refitting and replacing client hardware
* Supporting updates and roll-outs for client applications, including user training as needed
* Working to SLAs
* Managing multiple tickets effectively
* Building strong client relationships
In return, we offer an exciting career in a growing company with an excellent salary up to £40k, along with benefits including pension, parking, and ongoing training.
#J-18808-Ljbffr