Job Title: Product Owner
Location: Home based (With occasional travel to Bristol)
Contract Type: 6 months – possibility for extension
About the Role
We're looking for a Product Owner to help shape and deliver digital products that make a real difference to customers' everyday lives.
Working within the utilities sector, you'll play a key role in improving how customers interact with essential services - from billing and account management to service requests and digital journeys. You'll take ownership of product delivery end-to-end, working with cross-functional teams to build reliable, user‑focused solutions in a regulated environment.
This is a great opportunity for someone who enjoys balancing customer needs, business goals, and operational realities - and wants to drive meaningful change in an industry that impacts millions.
What You'll Be Doing
* Owning the product vision and roadmap for key digital products
* Managing and prioritising the product backlog to deliver maximum value
* Working closely with engineering, design, operations, and stakeholders across the business
* Leading Agile ceremonies (sprint planning, stand‑ups, reviews)
* Translating complex business and regulatory requirements into clear, actionable user stories
* Driving improvements to customer journeys across digital platforms
* Using data and customer feedback to continuously optimise products
* Supporting product releases and ensuring smooth go-lives
* Identifying and managing risks, particularly in relation to service continuity and compliance
What We're Looking For
* Experience working as a Product Owner in a digital environment
* Strong understanding of Agile ways of working (Scrum, Kanban)
* Ability to manage stakeholders and communicate effectively across technical and non‑technical teams
* A customer‑first mindset with a passion for improving user experience
* Confidence working in complex or regulated environments (utilities, energy, water, or similar is a plus)
* Strong prioritisation and decision‑making skills
* Comfortable using data to inform product decisions
Nice to Have
* Experience within the utilities or energy sector
* Knowledge of regulatory environments (e.g. Ofgem or similar bodies)
* Exposure to legacy system integration or large‑scale transformation programmes
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
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