Overview
Join to apply for the Evening Customer Service Advisor role at Metro Rod.
Responsibilities
* Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
* Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
* Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
* Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
* Learning and adhering to multiple service level agreements of all clients
* Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved
What we look for
* Exceptional customer service skills
* Experience within a phone-based customer service/call-centre role
* Ability to follow processes and procedures
* Strong eye for detail
* Resilience
* Proactive approach - able to look at the bigger picture
* Adaptability - able to think on your feet
* Strong work ethic
What you get
* Up to 25 days annual leave - plus bank holidays
* Royal London, Company Pension
* Group Life Assurance
* Additional Paid Leave / Special Leave
* Cycle to Work Scheme
* Company Events
* Laptop / Company Mobile
* Hybrid Working / occasional homeworking
* Travel subsidy / mileage
* Free Eye Tests / Subsidy for Glasses
* Electric Car Charging Points
* Free Standard Parking
* Employee Assistance Programme
* Occupational Health Support
* Employee Discounts Platform - Sodexo
* Initial training for around 6 weeks at our Support Centre in Macclesfield, Cheshire; candidates must live within travel distance from this location.
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Consumer Services
For more information about applying and to receive job alerts, you may refer to the job posting details.
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