Due to an internal promotion our client has a permanent vacancy for a Stock Returns Administrator to provide customers with a quick turn around on unwanted orders. In addition you will ensure goods are returned to the distribution warehouse in a condition ready to resell. Reporting to the Warranty & Good Stock Returns Manager, the successful candidate will be a confident self-starter with experience in managing and prioritising workload. You’ll be a confident team player and you will have a good working knowledge of MS Excel and Outlook. You must possess a high level of attention to detail as you will be dealing with high value products which need to be checked credited and returned back to stock whilst dealing directly with customers on a daily basis. The main purpose of the role is to provide customers with high quality of service and to ensure goods are returned to the warehouse in a condition ready to be sold and to ensure the unsaleable stock is correctly recorded on the system and within the Good stock location. Key tasks will include receiving and recording shipments from retailers, auditing the location to ensure the stock levels are correct, processing good stock returns from retailers back into stock promptly to agreed timescales. Anticipating problems and recommending solutions and developing improved processes are also an important part of this role. You will work closely with our Operations Team, Suppliers, Brand Team, Customer Care Department and Sales Departments and you must be a confident and clear communicator with good written and verbal English skills. Please be aware that the location of this role is within a designated area of our warehouse facility and the role can be quite physical and does involve manual handing. Skills relating to role * Knowledge of stock control computer systems would be an advantage. * Leadership skills and analytical skills including good knowledge of MS Excel and Outlook. All training on our processes and systems will be provided. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so