Your new role
The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance.
What you'll need to succeed
1. Previous experience in a Helpdesk/Service Desk environment (including telephone support).
2. Strong experience using call logging/ticketing systems.
3. Solid knowledge of Microsoft Windows 11.
4. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation).
5. Familiarity with Microsoft Office applications (Word, Excel, PowerPoint).
6. Basic understanding of PC hardware setup and configuration.
7. Experience supporting mobile devices and MDM platforms (Apple & Android).
8. Knowledge of Service Desk processes, IT best practices, and customer service standards.
9. Ability to manage multiple tasks simultaneously within a team environment.
10. MCP certification (desirable).
What you'll get in return
Flexible working options available.