Tesco UK • Worthing • Permanent • Working hours 15 • Apply by 08-May-2026
Availability Window: Fri 12:00 – 23:00, Sat 11:30 – 23:00
Our Shift Leader rate of pay starts from £15.59 an hour, increasing to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week; you may also choose to work as few as 12 hours, depending on your availability.
Customers are at the heart of everything we do.
It takes a great Shift Leader to support the team and keep the store running smoothly. From helping customers to ensuring store operations stay on track, the role is rewarding and offers many challenges.
Responsibilities
- Work in a fast‑paced retail environment with a wide variety of products.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be present for customers, listening to them and ensuring they leave the store satisfied.
- Look for ways to improve service, including coaching colleagues and giving feedback to the team.
- Guide and support colleagues in‑store, maintaining a safe working and shopping environment.
- Maintain a deep understanding of store performance and assist managers in delivering actions that improve operations.
- Lead from the front and set a great example for colleagues in everything you do.
- Coordinating store team to deliver an easy, fuss‑free shopping experience for customers.
- Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
- Opening and closing the store, completing duty cover, ensuring all decisions made are right for everyone’s safety.
- Being the go‑to person for day‑to‑day queries in the absence of a manager.
- Keeping the store clean, tidy, and well‑presented.
- Supporting managers to coordinate seasonal, community and charity events.
- Contributing to a great team atmosphere that is inclusive of everyone.
- Providing great customer service by listening to customers and putting them first.
- Keeping the team well‑informed about any communications, changes, or updates.
- Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
- Coordinating store improvements, removing obstacles to great service.
- Following health and safety routines and procedures, and ensuring colleagues do the same.
- Recognising and celebrating colleagues within the team who provide great service.
Qualifications
- Be a great role model, consistently providing thoughtful customer service that meets every customer’s needs.
- Build strong, long‑lasting relationships with colleagues, fostering a positive and inclusive team culture.
- Communicate clearly, using various methods to keep the team well‑informed and up to date.
- Lead confidently, overseeing the store in the absence of a manager.
- Make sound decisions, flexible in thinking and comfortable handling change to ensure everything is right for customers and colleagues.
- Motivate the team, inspiring them to deliver beyond expectations.
- Be curious and always seek ideas and opportunities to serve customers, communities, and the planet better every day.
- Must be 18 or over to apply for this role.
Benefits
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- 10% discount and 15% off on pay day weekends using the Colleague Clubcard (family card available).
- Access to free wellbeing services and resources for mind, body, and life.
- Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5 %.
- Choose benefits that suit you – discounts, shares, cycle‑to‑work schemes, and more.
- Uniform provided with policies supporting all life moments.
- Access to colleague networks that bring together individuals from diverse backgrounds.
Equality, Diversity & Inclusion
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
All applicants must be aged 18 or older.
We value diversity and welcome everyone regardless of background.
