Customer Service Advisor
Join a friendly and professional team as a Customer Service Advisor providing exceptional service to customers while managing live orders and ensuring smooth communication across departments.
If youve also worked in the following roles, wed also like to hear from you: Customer Support Representative, Client Services Coordinator, Order Processor, Customer Account Executive, Sales Administrator, Customer Service Representative, Customer Support Advisor, Call Centre Agent, Contact Centre Agent
SALARY: Competitive Depending on Experience + Benefits
LOCATION: Sutton-in-Ashfield, Nottinghamshire, East Midlands
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor to support customers with their ongoing orders and ensure their satisfaction through proactive communication and efficient service.
As a Customer Service Advisor you will act as the main point of contact, updating clients on delivery progress, liaising with internal teams, and maintaining accurate data within the ERP and CRM systems.
The Customer Service Advisor will also play a key role in improving service performance by monitoring production timelines, resolving issues promptly, and maintaining professional standards throughout all communications.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Customer Service Advisor include:
Manage Customer Communications: Handle day-to-day customer interactions through email, phone, Teams calls, and customer portals
Update Order Status: Provide customers with regular updates on delivery and production progress
Order Administration: Input new RFQs and purchase orders into the ERP system accurately
Monitor Production: Track production progress and challenge any potential delays
Coordinate with Departments: Work closely with production and logistics to manage customer expectations
Maintain Records: Manage customer order books and ensure CRM data is accurate
Investigate Issues: Check ERP systems to verify order status and stock availability
Support Teams: Provide administrative support to other departments when required
Ensure Compliance: Follow all company health, safety, and security policies
Housekeeping: Maintain high housekeeping standards across the department
CANDIDATE REQUIREMENTS
Proven experience in a customer service or administrative role within a manufacturing, logistics, or office environment
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Experience using ERP or CRM systems
Confident in Microsoft Office applications (Word, Excel, Outlook)
Ability to manage workload efficiently and work collaboratively with other teams
A proactive approach to problem-solving and customer satisfaction
Comply to the required Security standards mandated by the Company and its customers
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13997
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