Doing things differently.
Think you know libraries? Think again
"We are the service to go to for help, advice and support"
Information Assistant
Salary- £25,470 - £26,583 per annum (pro rata)
Saturday weeks) and Sunday weeks)
Mon, Tues & Wed evening 3 hours (TBC) (36 weeks)
8 Saturdays x 4 hours during summer vacation
About the Role
This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources to providing practical help and guidance. You'll be the go to person for face-face, telephone and online enquiries and assistance.
Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.
What you'll bring
You'll bring you excellent customer service skills and ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you.
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
Interview Date: 27th October 2025
About Us
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.
We're all about teamwork and collaboration. You'll be working closely with our users to co-create and improve our services. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.
Your expertise is what makes you special. You'll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors or explores our online resources.
For any informal queries about the role or the LLR team, please contact Mannisha Patel (Weekend Team Leader) at
Join Us
We'll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, flexible working options, a pension scheme, great facilities and wide range of savings, discounts and benefits. Find out more about the range of benefits we offer.
Start to think about your future differently. Apply here.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act and successful applicants will be asked to declare any unspent criminal convictions.