Bilingual Customer Service Specialist – EMEA
Term: 1 year
Pay: £15.59 per hour
Location: Amersham (HP7 postcode)
3 days on site per week
Be part of something altogether life-changing
Working with our client in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
With our client, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, our client is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Our client is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
* Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
* Invoicing of service interventions
* Dispute Handling
* Deep dive into stock discrepancies and follow up
* Physical Inventory support
* Activating contracts within in-house systems
* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
* To provide excellent customer service for customers, both internal and external
* Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
* Provide knowledge and accurate information to customers.
* Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Provide the following specific support for customers:
* Management of service requests
* Invoicing of service requests
* Closing service requests
* Monitor and follow-up on customer queries
Who you are
* Written and oral fluency in English (and an additional European language, ideally)
* Excellent communication and interpersonal skills
* Excellent organisational skills and ability to prioritise workload
* Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
* Competent MS Office skills and be comfortable working with different systems
* Previous client and customer service experience
* Ability to work well in a busy customer service environment
* Attention to detail and ability to prioritise
* Flexibility and willingness to work as a team member