Overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. We are Vision Express, part of the EssilorLuxottica family.
Flexible working
Although the hours of this role are advertised, we are open to discussing flexible options to fit your ideal working week, such as hours around the school run or a compressed week.
What we’re looking for
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products to help meet store targets
* Arrange and maintain the store look and feel, keeping it organised and stocked, to provide a visually appealing environment in line with store marketing guidance
Benefits and additional information
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave – increasing with length of service, with buy/sell holiday options
* Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
* Opportunities to join company-wide communities and internal knowledge sharing
* Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
* And more
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Retail
Referrals increase your chances of interviewing at Vision Express.
J-18808-Ljbffr