Overview
Reception/Administration Staff Emergency Services
The successful candidate will be highly motivated, a team player, flexible and detail-oriented, providing patients with high quality service.
Part Time: 27 hours a week (night receptionist). Shift pattern: 11.5 hour shifts, 22:00–08:00 rolling rota (4 on, 8 off), but can be changed to meet service demands. This includes weekdays, weekends, nights and bank holidays. The post is predominantly based in the Emergency Department, with flexibility for other areas within Emergency Services.
Informal visits to the unit are welcome so you can meet the team and see how care is delivered.
Main duties
* Patient registration on the Cerner IT program (full training will be provided).
* Admissions/Discharges, scanning, appointment booking, and working as part of a team that supports the Emergency Services.
* First point of contact for patients, visitors and other healthcare professionals; receive them in a professional and courteous manner.
Working for our organisation
Ashford and St. Peter’s Hospitals NHS Foundation Trust serves a population of more than 410,000 people in North-West Surrey, parts of Hounslow and beyond. The Trust employs over 3,700 staff across two hospital sites (Ashford and St Peter’s) and runs specialist clinics in the community and other healthcare facilities. The Trust aims to be one of the best healthcare providers in the country and offers continuous professional development, staff benefits and flexibility to shape the workforce around patient care.
Please see the application guidance on NHS Jobs and information about joining the ASPH Team. Roles may close early at the Trust’s discretion; applicants are encouraged to apply promptly.
Detailed job description and main responsibilities
Required qualifications include NVQ Level 2 in Business and Administration or equivalent experience in a similar administrative/front-line role with customer service experience. Clear communication and ability to follow instructions are essential. The ED operates 24 hours and requires flexible staff to support various shift patterns. Prior experience is desirable but not essential; strong administration and IT skills, a positive and enthusiastic approach, and excellent customer service are required. We value a friendly, positive team culture focused on customer care and working well under pressure.
For further information about this post, please contact: Kelly Nelhams.
Person specification
Attitude, behaviour and values
Essential criteria
* Always puts patients first
* Customer service focus
* Willing and able to take personal responsibility
* Demonstrates passion for excellence
* Seeks opportunities to improve the service
* Takes pride in work and team
* Flexible in attitude and behaviours to support teamwork and delivery of objectives
* Respects, values and cares for others
* Supports learning and development of self and others
* Supports and promotes equality and diversity
Qualifications
* NVQ Level 2 in Business and Administration or equivalent
Experience
Desirable criteria
* Previous NHS experience
Knowledge
Essential criteria
* Customer service experience
* Administration experience
Desirable criteria
* NHS Constitution
* Trust vision, values and objectives
Skills
Essential criteria
* IT skills
* Customer service
* Administration experience
Desirable criteria
* Knowledge and awareness of diversity and human rights as appropriate to the role
* Ability to communicate effectively to ensure high standards of care and service
* Patient-facing roles: understand individual needs and preferences
* Ability to provide a customer-focused service
Other requirements
* Honesty, reliability and trustworthiness
* Respectful treatment of patients, visitors and colleagues
* Ability to travel between Trust sites
* Flexibility to meet team, service and Trust needs
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
Industries
* Hospitals and Health Care
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