Service Desk Analyst Job Title: Service Desk Analyst Location: Sale, Greater Manchester (On-site) Role: Contract-to-Permanent (6 month contract initially) Salary: £31.00 to £35.00 per hour (via Umbrella) / £45,000 to £50,000 per year (DOE) Start Date: July / August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to resolve issues and provide solutions on a day-to-day basis. This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk or IT Support environment Proven knowledge of: Windows Server and Desktop OS, Active Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification (desirable) Cisco Call Manager or Contact Centre knowledge (advantageous) Role and Responsibilities: You will provide advanced technical support across a wide range of platforms and technologies and play a key part in incident resolution, knowledge management, customer education and hardware/software lifecycle management Resolve complex technical issues across cybersecurity, networking, systems and end-user technologies Escalate unresolved or critical incidents appropriately Monitor and resolve technical problems using the ITIL framework Provide timely updates to users throughout the incident lifecycle Assist with laptop builds, deployments and refresh cycles Provide support for Crestron A/V systems Maintain accurate asset inventories and manage software licensing Reporting Structure: Reports to a Line Manager based in North America Dotted line reporting to the UK HR Manager (Sale office) Applications: To learn more about this newly created opportunity operating as a Service Desk Analyst based in South Manchester; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please send through a copy of your latest online business profile and/or a copy of your very latest CV ( edward@isr.uk.com ) for an immediate call back in the strictest confidence. Please call Edward Laing here at ISR Recruitment on 07436 071 872 to learn more about our global client and how you can become a part of their wider IT Services team focused on delivering a first-class service to their internal colleagues??