What's involved with this role:
Job Title: Customer Services Application Officer
Reference: 000A 654A / 1
Salary: £13.12 PAYE per hour
Hours: 37 hours per week
Role length: until 31/12/2025
Job type: Hybrid
Location: Oxford, OX1 1BX
Contract Type: Interim
What the Client is Looking For
Oxford City Council is seeking a motivated and detail-oriented individual to join their Customer Services Applications Team.
This is an entry-level opportunity, perfect for someone who:
Has a strong eye for detail and accuracy
Is open to learning and quick to adapt to new information
Thrives in a fast-paced, busy environment
Takes pride in delivering excellent customer service via phone, email, and face-to-face interactions
You don’t need prior council experience - full training will be provided to help you gain the knowledge and skills to succeed.
The Role
As part of the Customer Services Applications Team, you will play a vital role in supporting Oxford City residents and service users by processing a wide range of customer applications.
The team manages services including:
HMO Licensing
Building Control
Planning
Housing
Land Charges
Taxi Licensing
Street Naming & Numbering
Right to Buy
Your work will be varied and rewarding, ensuring smooth and efficient application processes across these key areas.
Key Responsibilities
In this diverse and evolving role, you will:
Process customer applications using procedure notes and complex information systems
Handle customer contact—responding to a high volume of emails, answering phone calls, and taking payments
Interpret and review technical documents, such as drawings, plans, and maps, depending on the service area
Check and input customer documentation accurately into Council systems
Manage a personal caseload using Excel and other digital tools
Adapt to legislative changes quickly, ensuring the team stays compliant and up to date
Provide outstanding customer service, ensuring every interaction is helpful, professional, and efficient
If you are enthusiastic about developing new skills, enjoy working in a pro-active and supportive team, and are passionate about providing excellent service to the community, we’d love to hear from you.
Submit your CV and cover letter - we would love to hear from you !
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: 000A 654A / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.