Salary: 30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.
Key Responsibilities:
Provide onsite/deskside and remote support within SLA targets
Perform hardware break-fix, device replacements and IMAC activities
Diagnose and resolve desktop, hardware, software and connectivity issues
Manage ticket updates, escalations and user communication
Support additional customer sites where required
Skills & Experience:
Previous IT Support, Deskside or Field Engineering experience
Strong Windows OS and desktop/laptop troubleshooting skills
Experience with hardware support, networking and remote access technologies
Exposure to Active Directory and Microsoft Office / Office 365 beneficial
Strong communication, customer service and problem-solving abilities
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.