Are you an efficient and welcoming Café Supervisor with a passion for delivering exceptional customer service, ensuring the food and beverage service is delivered to the highest quality standards? We are looking for a Café Supervisor to join our dedicated team at Galanos House Care Home in Southam, Warwickshire. Experience working in a similar environment is essential. This is a full-time permanent role, 37.5 hours per week with 5 shifts over 7 days. Pay: £14.02 to £15.16 per hour. Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. This role is on-site therefore you will need live within commutable distance of the care home. Key responsibilities of the role: - Oversee daily café operations. Lead a team of staff and volunteers to ensure smooth service, high-quality food and drink presentation, and a welcoming environment for all customers. - Deliver excellent customer service. Engage positively with customers, manage feedback and complaints, maintain café presentation, and support special events. - Assist with staff rotas, recruitment, training, supervision, performance management and maintain a high team morale. - Ensure cleanliness, equipment maintenance, accurate records, and adhere to health, safety, and food hygiene procedures. - Oversee stock levels, ordering, menu updates, promotions, and support kitchen operations to keep the café running efficiently. You will require a Level 2 Food Hygiene Certificate. An enhanced DBS check will be required for this role. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Employee benefits include: - Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility - 22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days - Additional rates for nights, bank holidays and overtime - Flexible hours to suit your needs - Affordable and quality meals at reduced cost - Free on-site parking - Free enhanced DBS check - Uniform provided at no cost - Employee Assistance Programme providing confidential counselling, financial and legal advice - Exclusive retailer discounts on popular brands - Range of courses delivered by learning specialists to support your development goals and objectives Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events As part of our award-winning team, you will receive full support with training and personal development. For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.