About Us:
Intezer is a leading provider of AI-powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).
Job Description:
The Pre-Sales Engineer will be providing our customers with technical expertise and professional services to make sure they are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues.
Responsibilities:
* Work with Sales Team and conduct a success POC, responsible for the POC process and management
* Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices
* Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up
* Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long-term business relationship
* New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows
* Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
* Identify up-sell opportunities and communicate potential risks that would threaten renewals
* Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
What do you need to succeed?
* Pre Sales and/or Customer success experiences
* Experience in customer-facing roles
* Familiarity with the different products, processes and ecosystem
Nice to have:
* Experience as a Security Incident Responder or SOC analyst/manager
* Linux system administration & troubleshooting experience
* Ability to develop and maintain scripts in Python or JavaScript
Communication Skills:
* Excellent verbal and written English language skills. Additional language - a plus
* Ability to work under pressure, and to prioritize tasks accordingly
Team Player:
* Lead Cross-functionally - Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations
* Work closely with Product and Professional Service teams to track optimization requests, best practices/technical recommendations and ensure account issues are resolved quickly