Company Overview
FluidOne is a leading provider of Connected Cloud solutions, with a £109m turnover and an industry-best Net Promoter Score of 87. Our national fibre network, Platform One, underpins our services across connectivity, cyber security, IT managed services, and more. With 500 employees and a 2-star Best Companies accreditation, we're proud of our culture and customer-first approach.
We support over 2,500 customers, including 200 channel resellers, delivering scalable, secure, and recurring infrastructure services that simplify complex hybrid environments.
Role Purpose
As Senior Account Manager – Infrastructure, your primary focus will be to grow and retain recurring revenue across a portfolio of infrastructure service clients. You will lead client relationships focused on hardware ('tin') and infrastructure solutions, while also identifying cross-sell opportunities across Managed Services, Cyber Security, and other overlay teams.
This hybrid role is based in Sheffield, with flexibility for client site visits and remote work.
Key Responsibilities
· Manage a portfolio of key infrastructure clients and build trusted relationships.
· Lead client review meetings and maintain IT roadmaps and risk registers.
· Track and forecast recurring infrastructure revenue using CRM tools.
· Negotiate contract renewals and amendments to maximise client value.
· Manage the full sales cycle in collaboration with technical and operational teams.
· Present infrastructure strategies in clear, business-friendly language.
· Coordinate internal and client stakeholders for service and commercial discussions.
· Translate technical requirements into deliverable infrastructure projects.
· Oversee project scoping, quoting, and delivery with technical teams.
· Ensure high-quality client communications during installations and transitions.
· Prepare proposals, quotes, invoices, and monthly client reports.
· Track hardware/software renewals and identify upsell opportunities.
· Educate clients on infrastructure innovations and security best practices.
· Lead onboarding and discovery audits for new clients.
· Collaborate with overlay teams (Managed Services, Cyber Security, etc.) to cross-sell complementary solutions.
Ideal Candidate Profile
· Experience in IT infrastructure or managed services account management.
· Strong commercial acumen and ability to grow recurring revenue.
· Excellent stakeholder management and communication skills.
· Ability to present technical concepts in a business context.
· Highly organised and proactive with a customer-first mindset.
· Comfortable working with overlay teams to deliver cross-functional solutions.
· Full UK driving licence required.
Benefits (Post-Probation)
· Employee Assistance Programme (EAP)
· Life Assurance (3x salary)
· Sodexo Discount Platform
· Complimentary breakfast and refreshments
· 5% company pension contribution
· Generous holiday entitlement + birthday leave
· Half-price internet connectivity
· Ride2Work scheme
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Company pension
* Employee discount
Work Location: In person