We're looking for someone who can make a real difference to our students. You'll be someone who: Communicates clearly and genuinely with students and colleagues Provides understanding, support, and outstanding customer service, especially in a pastoral care role Is confident using computers and can write clear, accurate reports Can plan and prioritise when things get busy or conflicting demands arise Holds a valid UK driving licence for manual vehicles Stays calm and effective when dealing with challenging situations Enjoys working as part of a team to solve problems together Full details, including shift patterns, are in the job description below. Further information The position covers the main University campus and City campus buildings off site. The basic working week is of 38.5 hours which includes 36.5 hours 2 hours contracted overtime; these hours will be worked on a rotating shift basis cover 24/7 365 days of the year and attracts 15% shift allowance; at times during staff shortages you will be required to work with other Campus teams and cover different shifts. The appointment will be made subject to a Basic Disclosure & Barring Service (DBS) check being obtained. Campus Services New Starter bonus *. In addition to the great benefits Campus Services' offers, this role is eligible for a £1,000 bonus. This is payable the month after successfully passing your six months' probation. Please note this bonus is pro rata for part time and FTC positions. This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has 'referred' you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select 'other' and note their name when answering the question 'Where did you learn of this job?'. The referrer must be noted at time of application to be considered. * Both bonuses are subject to terms and conditions. What we can offer you We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are very proud to be an autism friendly university and are an accredited Disability Confident Leader ; committed to building disability confidence and supporting disabled staff. Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information. Email details to a friend Further details: Job Description & Person Specification Shift Pattern / ROTA Terms and Conditions of Employment Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.