Debt Recovery Officer
* Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour
* Job Type: Full-time hours (4 positions available)
* Location: Wembley HA9 - Hybrid working (1-2 days per week in office)
* Contract: Temporary until August 2026 with possible extension
We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements.
Day-to-day of the role:
Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios
Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage
Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach
Monitor payment arrangements, follow up on defaults, and trace absconded debtors
Maintain accurate and detailed records of all customer interactions and account activity
Respond to telephone, written, and electronic enquiries in a professional and timely manner
Analyse reports and spreadsheets to track performance against targets
Liaise with legal services, enforcement agents, and external agencies to progress recovery action
Work with internal teams and external stakeholders to support overall debt recovery objectives
Assist with complaints, service requests, and complex casework where required
Ensure compliance with relevant legislation, policies, and procedures at all timesRequired Skills & Qualifications:
Knowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures
Experience working in a debt recovery, revenues, or similar environment
Excellent verbal and written communication and debt recovery negotiation skills
Strong numerical, analytical, problem-solving, and decision-making abilities
Knowledge of delivering high-quality customer service in a diverse environment
Ability to interpret legislation and explain complex information clearly
Experience handling customer enquiries, complaints, and transactions
Ability to manage challenging situations and customers professionally
Experience using Microsoft Office and case management systems
Ability to manage multiple priorities and meet deadlines
Strong understanding of equality, diversity, and customer care principlesTo apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience