Overview
Join to apply for the Aftermarket Programme Manager role at Héroux-Devtek.
Héroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America, Europe and United Kingdom. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Héroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.
Division Info: Located in Runcorn, United Kingdom, our newly extended 120,000 sq. ft. facility is a fully integrated site offering comprehensive manufacturing, repair, and overhaul services to the major players in the landing gear industry. Designated as a Center of Excellence, the facility specializes in surface treatment and assembly of small to medium-sized landing gear systems. As a key part of the Centre of Division, the facility supports several global programs, including: Gripen – SAAB, Hawk - BAE Systems, KF21 - Hanwha Aerospace, AW101 - Leonardo Helicopters. With a strong focus on cutting-edge technology, advanced manufacturing processes, and lean techniques, we are committed to delivering high-value, precision-engineered components for complex landing gear systems.
Responsibilities
* Owns activities related to the transfer of accounts from within different business units, management of existing MRO, Spares customers, contract/account management, orderbook management, reporting, safety stock, consignment stock, repair order management and development of individual account strategies to support internal and sales goals.
* Act as day-to-day contact with a subset of MRO, spares/tooling customers.
* Prepare and provide quotations and perform contract reviews on customer orders and agree pricing and terms before entering into our ERP system.
* Update and return a copy of the customer’s order book at appropriate intervals.
* Hold regular order book reviews with customers (via telephone or on/off site) and support programme review meetings as required.
* Manage the internal sales order book for allocated customers.
* Respond to queries from external customers regarding shipping, pro-forma and standard invoicing, stock availability, etc., and resolve issues as they occur.
* Ensure data integrity of sales orders, inventory and other information.
* Monthly reporting of detailed MRO and Spares bookings, forecasting, inventory, delivery performance, and opportunity pipeline.
* Collaborate with the Director of Product Support UK & Canada and VP of Product Support to seek and develop additional business opportunities.
* Implement an annual visit plan to meet top key accounts, identify decision makers and develop strong working relationships to create bookings opportunities.
* Develop customer-specific metrics packages and conduct customer reviews.
* Prepare material and attend formal business reviews and Sales & Operations Planning meetings.
* Establish internal cross-functional teams with engineering, supply chain, operations, finance, and certification to resolve critical issues.
* Drive continuous improvement initiatives, support achievement of business budget targets, and perform any other reasonable duties as required (self-management).
* Support, comply with, and ensure compliance with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures.
* Embrace challenges with confidence; remain optimistic, assertive, and adaptable in the face of change.
* Demonstrate initiative, focus, and drive to achieve goals; encourage participation, contribute to the team, and inspire others through confident, well-rounded thinking.
Skills & Attributes
* Works with minimal supervision, demonstrates strong self-management and alignment with divisional goals.
* Possesses strong leadership, coaching, and communication skills to guide, support, and develop teams.
* Excels in planning, multitasking, problem-solving, and driving continuous improvement.
* Works cross-functionally with stakeholders and applies financial acumen to understand costs, margins, and performance trends.
Qualifications
* Bachelor’s degree (BSc or BA) in Engineering, Business, or a related discipline, or equivalent practical experience.
* Proven track record in programme management and engineering-based B2B sales (approximately three years).
* Strong foundation in technical and operational principles with demonstrated commercial insight and motivation.
* Excellent numerical, analytical, and communication skills.
* Proficient in Microsoft Word, Excel, and PowerPoint.
* Prior experience in the aerospace industry is highly desirable.
What we offer
* Competitive salaries tied to performance, reviewed annually.
* Standard 38.5-hour week; annual leave 25 days + bank holidays.
* Generous group pension plan with up to 7.5% employer contribution.
* Life Assurance 3 x salary.
* Company-funded medical benefits package from day one.
* Access to retail and gym discounts.
* Loyalty bonuses.
* Supportive environment where you can learn and grow.
* A culture where diversity is valued and employees are empowered to contribute positively to the organization's success.
* Team building and social events.
Equality and privacy
Equal Opportunity to Employees: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
User privacy is paramount; we are committed to safeguarding your personal data in compliance with GDPR regulations.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
Industries
* Aviation and Aerospace Component Manufacturing
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