Join to apply for the Security Support Officer role at Mitie Cleaning & Hygiene Services.
Better places, thriving communities.
Job Overview
* To protect our customers’ property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability—providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self‑development.
Main Duties
Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
* Proactively review the published Assignment Instructions, familiarise yourself with any changes and suggest amendments that will improve or enhance the current level of service.
* Comply with industry and statutory legislation (obtain a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence) and wear any required licence at all times while carrying out duties. Additional contract‑specific courses are required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodological and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training for continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Ensure licence renewal 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any health & safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
* Exercise common sense and initiative, involving others immediately if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry promptly after any incident for the incident report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are being carried out at the allocated times as stipulated in the Assignment Instructions (AI’s).
* Call emergency services and the Communications Centre to report all incidents.
What We Are Looking For
* Previous security experience
* SIA Licence
* Own transport preferred
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle, including virtual GP, financial wellbeing assistance, and vehicle to work discounts. We offer a flexible benefits platform where you can customise benefits such as dental insurance, dining cards, coffee clubs and technology products. We provide high‑street discounts through our MiDeals platform and a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. Additional benefits include a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, Mitie Stars recognition, and monthly cash prizes up to £10,000.
We are committed to an inclusive and accessible recruitment process. If you have a disability or long‑term condition and need reasonable adjustments, please let us know by emailing us.
Since 1987, Mitie has operated as a leading UK facilities management and professional services company with employees worldwide.
Join our Mitie Team and help us create better places and thriving communities.
Together our diversity makes us stronger.
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