COMPANY OVERVIEW
Headquartered in Liverpool, Urban Sleep began its journey in 2010, growing from student accommodation predominantly based in Liverpool to managing a portfolio of over 1400 new homes across the North West and continuing to grow across PBSA and PRS sectors.
As a highly experienced and respected property management company, we are proud to develop high quality homes in safe and attractive locations across the North West. We look after our properties from design to delivery and are continually improving to ensure that our homes, whether student or privately rented, continue to exceed expectations.
THE ROLE & LOCATION
Job Title: Assistant Property Manager (x2)
Location: 1 x Liverpool (L7 7DP) & 1 x Stockport
THE ROLE
As an Assistant Property Manager within the PRS team, we are looking for an active, friendly individuals with a passion for customer service and hospitality. You will be working as part of a dynamic team at either our Stockport or Liverpool developments. You will help new tenants to choose and secure their accommodation and will support them throughout the tenancy by providing accommodation services such as handling parcels, recording maintenance, collecting rent and ensuring that the accommodation is safe and well presented.
You will perform administrative duties and provide support to the Property Manager. You will respond to customer enquiries and participate in the marketing, letting and administration of properties. Excellent attention to detail and reliability are critical to this role.
In addition, key aspects of this role will be to:
Provide exceptional customer service to all clients and partners.
Respond appropriately and resolve customer enquiries face to face, by telephone or by email.
Organise and carry out viewings, assisting clients in applying for rooms and allocating rooms.
Update various spreadsheets and trackers, recording issues as and when they arise.
Carry out pre arrival, termly and check out inspections.
Carry out property checks and assist the Property Standards Team with health and safety duties and tasks.
Take payments and assist with debt collection.
Monitor stock of stationery and office supplies.
Write and distribute notices to tenants.
Assist during the check-in and check-out days.
Work with Property Manager to ensure budgets are controlled in line with targets.
Manage keys and responses to lock outs.
Participate in handovers and following up issues.
QUALIFICATIONS & EXPERIENCE
We are looking for a friendly individuals with a passion for customer service and an interest in the property sector. Skills such as attention to detail and reliability are key, in addition to:
Excellent IT skills: Excel, Word, Outlook
Previous experience working with booking software
Previous experience in hospitality/lettings
Excellent verbal and written communication skills
A mature, positive attitude
Professional presentation
Ability to provide excellent customer services to clients and colleagues alike
Ability to work in a fast-paced environment.
SALARY
£26,000.00-£28,000.00 dependent on experience
WORKING HOURS
Full time permanent.
40 hours per week
BENEFITS OF JOINING US
In return we offer a highly competitive benefits package to include:
Annual Leave 25 days excluding Bank Holidays
Free Parking
Referral Scheme
Eye Care Scheme
Rental accommodation staff discount
Exclusive staff discounts to Hope Street Hotel & Spa
Exclusive staff discounts to School Lane Hotel
Exclusive staff discounts at Beers Timber & Building Supplies
Exclusive offers at 92 Degrees *available via the app; or
20% of everything (instore and online) at 92 Degrees
Access to car salary sacrifice scheme
Access to workplace nursery scheme
Access to Cycle to Work Scheme
Access to Gym Membership Scheme
FURTHER INFORMATION
For further information on the Carpenter Group of companies, to see who we are and what we do and to meet our teams, please visit our websites - the full addresses of which, Total Jobs won't allow us to publish.
carpenterinvestments
l7architects
carpenterbuild
urbansleep
TO APPLY
Please submit your CV outlining how your skills and experience match the requirements of the role, confirming whether you are applying for the LIVERPOOL or STOCKPORT vacancy.
Please note that only shortlisted candidates will be contacted. Thank you for interest in joining Urban Sleep.
Urban Sleep is an equal opportunities employer.
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