Role Purpose
The External Contracts Manager is responsible for the specification, procurement, management and delivery of a variety of externally led contracts under the Group’s Planned Works programmes.
Responsibilities
Carry out inspections to ensure all works are delivered in accordance with agreed specification and quality standards ensuring compliance with Health & Safety legislation and group policies and procedures.
Undertake and document regular meetings with contractors, suppliers and consultants. Address any issues of performance implementing strategies for improvement where required. Deal with issues of conflict and ensure proper performance of the contract.
Ensure excellent standards of customer care are applied to each contract. Deal with all relevant customer queries or complaints in a sympathetic, pragmatic and prompt manner as per agreed policies and procedures.
Engage with other areas of the business in a ‘one team’ approach, sharing knowledge and expertise in support of developing improvements and changes.
To undertake any other duties commensurate with the position
Ensure work packages to be tendered are comprehensive in terms of scope, specification and quality standards to deliver value for money. Utilise available information and experience to identify alternative or best practice approach in assessing requirements.
Instigate tendering or framework principles to procure suitable contractors in the delivery of works. Employ appropriate forms of contract where required.
Ensure all works are procured and undertaken in accordance with CDM and all other Health & Safety requirements.
Progress all works orders and contractor invoice payments to completion in a timely manner maintaining robust financial control. Monitor delivery of projects against agreed outputs and financial performance providing updates on monthly progress to the Delivery Team Manager.
Requirements
Qualified to HNC level in a building related discipline and / or demonstrable experience of working in a similar role within a housing association or contractor.
Knowledge of relevant statutory obligations related to the construction industry and housing sector e.g., CDM & Asbestos regulations.
Experience of creating, procuring, and managing contracts for building works and related services.
Ability to organise, plan, project manage and execute works efficiently.
Understanding of office software packages and an appreciation of the opportunities presented by software designed specifically for maintenance management.
Commercially astute with the ability to demonstrate best value in decision making.
Must hold a full driving licence with access to a car.
Demonstrable analytical skills encompassing strong financial capabilities