Location: Colchester Salary: £25,750 per annum, plus commission and performance bonus (£45k OTE) Hours: 5 days out of 7, including weekends
About the Role
We're looking for a passionate and experienced Store Manager to lead our Colchester retail stores. You’ll take full ownership of your store’s success, creating a great place to shop and a great place to work. From the shop floor to telesales, you’ll inspire your team to deliver outstanding customer experiences.
This is a hands-on role where you’ll wear many hats, sales leader, customer service expert, and operational manager. You'll work independently, so confidence and initiative are key.
What You’ll Do
Deliver exceptional customer service in-store and over the phone
Manage your store’s performance, working to both sales and customer experience targets
Maintain high visual standards, manage stock, and ensure pricing and signage are spot-on
Handle daily cash routines and ensure full compliance with Health & Safety regulations
Embrace new technologies to enhance the customer journey
Resolve customer queries with professionalism and empathy
What We’re Looking For
A strong background in retail sales
Proven track record of hitting sales targets and working to softer KPIs (e.g., service and satisfaction)
Excellent communication and people skills
Energy, drive, and resilience
Confidence to work alone and make sound decisions
Experience in mattress, bed or furniture retail
Why Join Us?
At Mattressman, we live by our core values:
Become Better Together – We support each other to grow
Have the Drive to Thrive – We aim high and go the extra mile
Positivity Rocks – We bring good vibes to everything we do
You’ll join a supportive, down-to-earth team in a role where your leadership really makes a difference.
Ready to Apply?
If you’ve got the passion, people skills and retail know-how to run a successful store — we’d love to hear from you.
Apply today and become part of the Mattressman journey.
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