Tenancy Support Officer (Rent Team)
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)
This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support.
Key Responsibilities
* Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues
* Engage with non-responsive or vulnerable tenants to support rent payment and communication
* Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
* Gather and relay key information back to the Rent Team
* Mediate and problem-solve tenant issues to support rent recovery
* Encourage and support tenants in maintaining or reinstating benefit claims
* Build rapport and maintain positive relationships with tenants
* Maintain accurate records of visits and interactions
* Work closely with the office-based Rent Team to follow through on cases
Key Requirements
1. Strong interpersonal and communication skills
2. Full clean driving license (essential) (own vehicle is pr...