Job Description
White and Sons is a multi-disciplinary property consultancy and surveying company with six offices in Surrey.
The Commercial Property Manager will be responsible for overseeing the day-to-day operations, maintenance and financial performance of a diverse commercial property portfolio. This role involves managing tenant relationships, ensuring property maintenance, and optimising financial performance while maintaining high standards of service and compliance. A full UK driver's license and access to own vehicle is essential for this role.
KEY RESPONSIBILITIES
Property Operations & Maintenance
* Ensure the upkeep, maintenance, and safety of all commercial properties through effective management of vendor and service provider contracts covering hard/soft services, Insurance, H&S and provision for future major works.
* Implement and oversee preventative maintenance programs
* Conduct periodic property inspections and provide detailed reportsfully documenting an audit trail for site visits, inspections, meetings (formally and informally).
* Oversee tenant improvements and modifications
* Coordinate maintenance repairs, ensuring satisfactory completion of works while liaising with contractors, utility companies, landlord clients, and tenants
Tenant Management & Relations
* Serve as the primary point of contact for tenants, addressing concerns and managing complaints with prompt resolution
* Conduct tenant screening and onboarding processes
* Manage tenant communications and maintain professional relationships
* Handle day-to-day tenant enquiries effectively
Financial Management & Reporting
* Monitor the collection of rent and other applicable payments and effectively resolve any conflicts arising with debtor.
* Construct appropriate service charge budgets to provide the key services for the tenants, covering hard/soft services, Insurance, H&S, Management Fee and provision for future major works.
* Monitor the collection of service charge to ensure appropriate works can be funded and implement any cost-saving opportunities.
* Provide detailed financial reports to property owners and stakeholders
* Process and apportion invoices accurately
Lease Administration & Compliance
* Undertake annual risk assessments, review subsequent H&S reports and ensure actions are dealt with, within appropriate timeframes.
* Ensure all lease information and records are maintained accurately in appropriate systems
* Monitor and enforce lease terms and conditions
* Coordinate Money Laundering Procedure compliance
* Keep up to date with property management laws, compliance requirements, and industry best practices
* Update internal processes and documentation templates when legislation changes
General Administration
* Maintain accurate and organised property records
* Answer phones and manage messages
* Process applicant registrations
* Keep all systems and records up to date
KEY SKILLS
* Experience in commercial property management preferred
* Excellent communication and negotiation skills
* Strong organisational and time management abilities
* Proficient in Microsoft Office programs
* Ability to use initiative and provide proactive solutions
* Strong attention to detail
* Full UK driver's license and access to own vehicle (essential)
* Ability to work both independently and as part of a team
Benefits
* A day off on your birthday
* Annual leave which increases with service (initially 25 days plus bank holidays)
* Employee Assistance Program - for your health and wellbeing needs
* Company socials
* Referral scheme
* Parking permit provided
*We can only accept applications from candidates who have the right to work in the UK*
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