If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
DSV is recruiting for a Customer Service Specialist in Feltham. This is a fantastic opportunity to join a company committed to providing quality, innovative logistics services, ensuring the safe and efficient transport of cargo in accordance with operational procedures and statutory requirements, including Health & Safety, to the satisfaction of clients and the profit of the company.
Key Tasks
* Timely and effective communication with customers, partners, and internal departments via email and telephone.
* Monitoring to ensure deliveries are completed within the agreed timelines.
* Proactive problem solving with customers and colleagues when issues arise.
* Resolving credit management queries where necessary.
* General administrative duties.
Skills and Competencies
* Provision of PODs to meet customer requirements where necessary.
* Providing KPI reports both externally and internally as required.
* Ensuring consignments are rated correctly for accurate and timely invoicing.
* Ensuring delivery and collection consignments contain correct information.
* Liaising with operations and overseas offices to meet customer commitments.
* Updating/verifying the DSV Order Management System with customer booking details.
Additional Skills and Attributes
* Customer-focused with dedication to service delivery.
* Ability to maintain a positive mindset under pressure and re-prioritize workload.
* Reliable with strong multitasking and problem-solving skills.
* Attention to detail, accuracy, and numeracy.
* Excellent IT skills and ability to learn new systems quickly.
* Strong communication skills, both verbal and written, with a professional telephone manner.
* Knowledge of the freight transport industry.
What We Offer
* Competitive salary and opportunities for growth within a successful, global company.
* Participation in sustainability initiatives and access to information about our efforts.
* Alignment with company values; learn more about DSV’s values and mission.
* Employee benefits including enhanced annual leave, car and cycle schemes, wellbeing support, cashback and discounts, life insurance, and eyecare vouchers.
We do not accept CVs from recruitment agencies unless we have engaged with them directly regarding the role. If you are a recruitment agency, please contact UKIErecruitment@dsv.com to discuss.
Learn more about DSV Careers and our journey of growth and innovation. Join us to shape the future of logistics, work with a diverse and inclusive team, and make an impact in a forward-thinking company.
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