Salary: £25,000 - 28,000 per year Requirements: Strong hands-on experience with the Microsoft stack: Windows 10/11 Windows Server Microsoft 365 Microsoft Azure Good working knowledge of networking (LAN/WAN, DHCP, firewalls) Experience in an MSP or similar IT support environment (minimum 1 year) Confident communicator able to explain technical concepts to non-technical users Experience working with helpdesk / PSA / RMM systems Highly organised with excellent time management Strong problem-solving and analytical skills Professional, reliable and client-focused Comfortable juggling multiple priorities Confident, approachable and personable Responsibilities: Deliver technical solutions across client and internal IT projects Provide remote support via phone, email and remote tools Attend client sites for installations, configurations and troubleshooting Specify, recommend and implement IT hardware and software solutions Manage and resolve service desk tickets in line with SLAs Support colleagues with technical escalations and knowledge sharing Create and maintain technical documentation and standard configurations Build and maintain strong client relationships Liaise with third-party suppliers and vendors Attend pre-sales meetings to assess requirements, demonstrate solutions and support proposals Technologies: Azure Hardware Support LAN Microsoft 365 Windows Office 365 Cloud More: We are a growing IT services provider looking to recruit an IT Technical Sales Support Engineer in a hybrid working model, which includes remote work and client site visits across Lancashire & Manchester. This role offers a unique opportunity to combine IT support, project delivery, and pre-sales activities. We provide our employees with a supportive environment, 20 days of holiday plus bank holidays, company pension, employee discounts, on-site parking, and ongoing training and development opportunities. We encourage a professional and client-focused ethos, while also emphasizing flexible working arrangements. last updated 5 week of 2026