Permanent, Full-Time (37 hours per week) This is a fantastic opportunity for a driven and experienced leader with a proven track record of managing teams that deliver high-quality, comprehensive housing support services. At the heart of the Housing Support Service is a clear mission: to empower customers to sustain their tenancies and enhance their overall wellbeing. As the Housing Support Team Leader, you will play a key role in shaping service delivery while leading, developing, and inspiring your team. You will keep the team aligned with customer-focused goals and outcomes, ensuring high performance and exceptional service remain at the heart of everything we do. You’ll proactively manage customer feedback and complaints, contribute positively to the wider team, and take a hands-on approach to monitoring and mitigating risks. In this pivotal role, you will be responsible for recruiting, guiding, and inspiring your team, empowering individuals to reach their full potential and contribute meaningfully to service goals. You will also ensure full compliance with partner Service Level Agreements and act as the Safeguarding Champion for the service. Collaboration is key. You will work closely with internal departments and external partners to ensure our services evolve to meet the needs of vulnerable customers, both now and in the future. Driving innovation and embedding sustainable practices within our housing support provision will be central to your success. If you're ready to bring your passion, ideas and innovation to Skylight and play a key role in delivering the life-changing services our customers rely on then we’d love to hear from you! Please note that the successful candidate will be required to undergo a satisfactory Enhanced Disclosure and Barring Service (DBS) check as part of the recruitment process. Additionally, a full driving licence and access to a vehicle is essential. For more information about this opportunity, please contact Jay Makipour on 07929 717 572. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on SKylight terms and conditions. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate. Closing Date: 28th June 2025 Interview Date: 10th July 2025 About Us Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact. We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes. As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home. All our profit is reinvested within the group to maximise opportunities for those who most need our help. Companies within SHG: Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services. Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive. Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work. Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport. SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. Our Benefits Our Community Previous Next Documents