Select how often (in days) to receive an alert:
Reporting to the Technical Product Specialist Supervisor, the Technical Product Specialist will join our Technology Department on a full-time basis at our Anderson Place Branch in the Perth Precinct.
To be proficient in this role, candidates need extensive knowledge of both onboard and office components of MineStar Command for Hauling, Fleet, and Terrain products, including MineStar Controller & Builder roles and functions. While prior MineStar experience is highly regarded, we welcome applicants with strong relevant skills and industry knowledge, even if they haven't worked directly with MineStar. Successful candidates will receive comprehensive training and upskilling to succeed. Candidates experienced in designing and maintaining IT networks, databases, software development, or similar OEM fleet and mine management systems are encouraged to apply.
What You’ll Do:
* Provide high-level specialist support and services to customers on Caterpillar technology products such as MineStar Office.
* Troubleshoot integrated systems, from basic machine sensors to advanced onboard control units, displays, network diagnosis, application servers, and databases.
* Develop and support the WesTrac Autonomous Training Facility located in Collie.
* Consult with stakeholders to identify and scope technical requirements of MineStar products for successful upgrades and deployments at customer mine sites.
Skills & Experience:
* Demonstrated experience in a similar role and environment.
* Advanced knowledge of MineStar Office environment and controller or builder functions.
* Strong knowledge of IT networks, databases, active directories, and software development.
* Understanding of VM environments and virtualization.
* Excellent communication skills (written, verbal, interpersonal).
* Advanced troubleshooting and problem-solving skills, especially in support environments.
Our Benefits include but are not limited to:
* Financial Benefits: Paid Parental & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and over 600 retail discounts (e.g., Coles, Petbarn, Virgin, HOYTS, Crown).
* Health & Wellness: BUPA discounts, Fitness Passport, EAP for you and your family.
* Culture & Career: Recognition awards, internal career progression, training & upskilling through WesTrac Institute.
* Referral & Spend: Up to $5000 referral bonus, Employee Share Purchase Plan.
* Additional Perks: Emergency Services Leave, Defence Reserves Leave.
About WesTrac & Our Commitment:
With over 4,500 employees, WesTrac is a leading authorized Caterpillar dealer, providing mining and construction equipment and solutions.
We value diversity, inclusion, and equality, and encourage applications from First Nations people, LGBTQIA+ individuals, and culturally diverse backgrounds. We are a WORK180 endorsed employer.
#J-18808-Ljbffr