Overview
Field Service Engineer (Manchester, UK) role at Parking Network B.V. You’ll provide first-line customer support, servicing, and repairing ticketing equipment, as well as assisting with installations and managing stock.
Note: This description is a cleaned version of the original posting to remove duplicate and irrelevant content while preserving responsibilities and requirements.
Shift Pattern
Delivering on site support covering 05:30 - 23:30; 12 hour shifts; 4 days on/4 days off.
Responsibilities
* Perform on-site maintenance and repairs on ticketing equipment.
* Diagnose and resolve basic software issues using PC tools.
* Ensure a first-time fix approach and deliver excellent customer service.
* Maintain clear communication and escalate major issues as needed.
* Keep accurate records and manage service calls via the call management system.
* Handle and maintain company stock and spare parts.
* Follow Health & Safety regulations.
* Assist with new equipment installations and upgrades.
Qualifications
* NVQ Level 2 or equivalent in an electrical field.
* Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
* Full UK driving license.
* Strong problem-solving skills and ability to work independently.
* Excellent customer service and communication skills.
* Ability to stay calm under pressure.
We Offer You
* Company van, equipment, PPE, and clothing provided.
* 25 days holiday (plus bank holidays) with an option to purchase additional days.
* Up to 6% contributory pension scheme and life assurance (x4 annual salary).
* Health cash plan, discounted gym membership, and EAP.
* Flexible benefits, including critical illness cover, dental insurance, and car leasing.
* Paid volunteering days.
Location
The role will be based in the Greater Manchester area, covering the North West of England.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. It helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
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