We’re looking for a hands‑on, strategic Director of Operations to lead Houst’s end‑to‑end operations across markets, functions, and time zones. You’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.
You’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech‑driven, cost‑efficient way. From property maintenance to guest experience, pricing to platform performance, you’ll build systems, solve messy problems, and make our customer experience five‑star, every time.
Responsibilities
* Own global operations strategy and execution
* Build scalable systems and processes that improve speed, cost, and quality
* Lead and grow high‑performing, distributed teams
* Drive platform optimisation, dynamic pricing, and cost control
* Work closely with Product, Growth, and SLT to hit company‑wide goals
Qualifications
* 10+ years in operations (ideally in marketplace, proptech, or hospitality)
* Strong leadership experience across global teams
* Data‑driven with excellent analytical and financial skills
* Obsessed with customer experience and operational excellence
Benefits
* 25 days holiday
* Hybrid working (3 days in our London office, 2 days WFH)
* An extra day off for your birthday - because who wants to work on their birthday?
* Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
* Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
* Pension - We provide a pension scheme for all permanent employees
* MacBook - for business use
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