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Donnelly JLR have a unique and rare opportunity for a Business Manager to join us at our impressive dealership. Based at our modern showroom in Dungannon you will join our experienced, award winning retailer of the year team.
About the role:
Works with colleagues across the Retailer to act as the key financial services interface between the retailer and the customer to build relationships with customers, make sales of Finance and Insurance products and deliver an outstanding customer experience, following the JLR Purchase Experience Framework (PEF) and Customer First Principles.
About The Role
The role:
· Maintains a close working relationship with the Retailer Sales Manager, ensuring common understanding of manufacturer programme, market conditions and competitor activity.
· Maintains market knowledge of competitor activity and offers and updates Retailer and JLR stakeholders as required.
· Works closely with the JFS / LRFS Retailer Account Manager & Customer Service Centre (CSC) to maximize sales opportunities and customer satisfaction.
· Assesses future sales opportunities to support the retailers budget setting process.
· Works with Sales colleagues to ensure all Sales and Financial Services profit opportunities are maximised
· Gets involved in the promotion of Quarterly Campaigns, Marketing initiatives & launch of new vehicles to ensure that FS is represented where appropriate.
· Take the lead in managing the content and timing of FS related customer communications from the Retailer.
Customer Communication
· Asks questions to establish the customer’s requirement and builds rapport by displaying positive body language, listening attentively, acknowledging what the customer says and checking understanding of the customer’s requirements
· Tailors the presentation of Finance options by highlighting key differences between specifications and explaining how these add value for the customer
· Provides accurate, complete and impartial answers to any questions that the customer asks during the purchase process, demonstrating dependability and transparency
· Works with the customer to refine ad personalise the choice of Financial Services products and guide the customer towards the best choice
· Produces and explains personalised finance quotes, using knowledge of the various funding options to meet customers needs
· Handles objections with respect and empathy, by asking questions to understand the customer’s concerns, recapping on benefits and (if required) creating a revised package based on the customer’s feedback
· Ensures all customer interactions are handled in a professional, courteous manner, ensuring any query or complaint is resolved to both the customer &company’s requirements.
Manages Renewals
· Proactively manages the Customer Renewal process
Manages Performance
· Works with Administration colleagues to ensure legislation & Retailer processes are adhered to and all documents & reports are processed in an efficient and timely manner and ensure there are no delays or penalties incurred due to incomplete return and/or late return of documentation
· Maintains accurate and up to date recording & completion of required documentation, payments (including settlements & commission) & reporting. Works within market specific legislation at all times
· Maintains on-going review of performance to identify sales opportunities & risks and deploy actions to address under-performance when required
· Monitors performance against all agreed FS objectives, including finance penetration, finance product mix, renewals, profitability and customer satisfaction, and works to address any shortfalls
· Provides regular tracking / updates of FS performance metrics to the Retailer’s Management Team, including customer referrals, penetration & income
Teamworking
Adopts a proactive approach to the motivation, coaching and FS knowledge of the Sales Team, including Quarterly Campaigns, quality customer referral, follow up and renewal activity
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Person Requirements:
· Possess 3 + years experience of working in finance or finance administrative role
· It would be desirable if the person held a relevant recognised industry qualification
· Possess strong communication skills
· Possess strong problem solving ability
· Possess strong attention to detail
· Possess ability to work independently and effectively
· Ability to support and work with high performing teams
· Possess a professional image through attitude, behavior and personal appearance
· Possess ability to present all finance and insurance products
· Possess ability to manage and close finance deals while identifying new opportunities
· Meet FCA and SAF compliance standards
· 30 days annual leave
· Job security
· Company health & wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
· Professional growth
· Access to a subsidised Health Shield Plan
· Automatic cover with the Company Life Cover Plan
· Cycle to work scheme
· Access to a discounted Medical Plan with AXA
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Skills Needed
Relationship, Financial
Job Description
Job Title: Business Manager
Reports to: Head of Business
Donnelly JLR have a unique and rare opportunity for a Business Manager to join us at our impressive dealership. Based at our modern showroom in Dungannon you will join our experienced, award winning retailer of the year team.
About the role:
Works with colleagues across the Retailer to act as the key financial services interface between the retailer and the customer to build relationships with customers, make sales of Finance and Insurance products and deliver an outstanding customer experience, following the JLR Purchase Experience Framework (PEF) and Customer First Principles.
About The Role
The role:
· Maintains a close working relationship with the Retailer Sales Manager, ensuring common understanding of manufacturer programme, market conditions and competitor activity.
· Maintains market knowledge of competitor activity and offers and updates Retailer and JLR stakeholders as required.
· Works closely with the JFS / LRFS Retailer Account Manager & Customer Service Centre (CSC) to maximize sales opportunities and customer satisfaction.
· Assesses future sales opportunities to support the retailers budget setting process.
· Works with Sales colleagues to ensure all Sales and Financial Services profit opportunities are maximised
· Gets involved in the promotion of Quarterly Campaigns, Marketing initiatives & launch of new vehicles to ensure that FS is represented where appropriate.
· Take the lead in managing the content and timing of FS related customer communications from the Retailer.
Customer Communication
· Asks questions to establish the customer’s requirement and builds rapport by displaying positive body language, listening attentively, acknowledging what the customer says and checking understanding of the customer’s requirements
· Tailors the presentation of Finance options by highlighting key differences between specifications and explaining how these add value for the customer
· Provides accurate, complete and impartial answers to any questions that the customer asks during the purchase process, demonstrating dependability and transparency
· Works with the customer to refine ad personalise the choice of Financial Services products and guide the customer towards the best choice
· Produces and explains personalised finance quotes, using knowledge of the various funding options to meet customers needs
· Handles objections with respect and empathy, by asking questions to understand the customer’s concerns, recapping on benefits and (if required) creating a revised package based on the customer’s feedback
· Ensures all customer interactions are handled in a professional, courteous manner, ensuring any query or complaint is resolved to both the customer &company’s requirements.
Manages Renewals
· Proactively manages the Customer Renewal process
Manages Performance
· Works with Administration colleagues to ensure legislation & Retailer processes are adhered to and all documents & reports are processed in an efficient and timely manner and ensure there are no delays or penalties incurred due to incomplete return and/or late return of documentation
· Maintains accurate and up to date recording & completion of required documentation, payments (including settlements & commission) & reporting. Works within market specific legislation at all times
· Maintains on-going review of performance to identify sales opportunities & risks and deploy actions to address under-performance when required
· Monitors performance against all agreed FS objectives, including finance penetration, finance product mix, renewals, profitability and customer satisfaction, and works to address any shortfalls
· Provides regular tracking / updates of FS performance metrics to the Retailer’s Management Team, including customer referrals, penetration & income
Teamworking
Adopts a proactive approach to the motivation, coaching and FS knowledge of the Sales Team, including Quarterly Campaigns, quality customer referral, follow up and renewal activity
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Person Requirements:
· Possess 3 + years experience of working in finance or finance administrative role
· It would be desirable if the person held a relevant recognised industry qualification
· Possess strong communication skills
· Possess strong problem solving ability
· Possess strong attention to detail
· Possess ability to work independently and effectively
· Ability to support and work with high performing teams
· Possess a professional image through attitude, behavior and personal appearance
· Possess ability to present all finance and insurance products
· Possess ability to manage and close finance deals while identifying new opportunities
· Meet FCA and SAF compliance standards
Why join us?
· 30 days annual leave
· Job security
· Continuous development
· Pension provision
· Company health & wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
· Professional growth
· Access to a subsidised Health Shield Plan
· Automatic cover with the Company Life Cover Plan
· Cycle to work scheme
· Access to a discounted Medical Plan with AXA
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Skills Needed
Relationship, Financial
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Desired Criteria
* It would be desirable if the person held a relevant recognised industry qualification
Required Criteria
* Possess 3+ years experience of working in finance or finance administrative role
* Possess strong communication skills
* Possess strong problem solving ability
* Possess strong attention to detail
* Possess ability to work independently and effectively
* Ability to support and work with high performing teams
* Possess a professional image through attitude, behavior and personal appearance
* Possess ability to present all finance and insurance products
* Possess ability to manage and close finance deals while identifying new opportunities
* Meet FCA and SAF compliance standards
Closing DateFriday 13th June, 2025
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