What you will do
We are looking for a Service Administrator for an office-based position (5 days/week) at our Aldermaston office (Reading). You will be responsible for coordinating our purchase orders received from clients, uploading them into our ERP system for the wider team to progress works. You will be responsible for invoicing our internal and external clients as required whilst completing paperwork validation and auditable checks amongst several other responsibilities.
What we offer
* Competitive salary and overtime rates
* Paid holidays including all bank holidays and sick pay
* Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical
* Extensive on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Access to business resource groups
* Training on our company values and products
* Company equipment to complete all jobs
* Long term career development
How you will do it
* Carry out verification checks on our field service engineer reports.
* Raise invoices and work with our off shore Finance teams to ensure correctness and completeness.
* Work on multiple customer portals.
* Submit supplier remittances.
* Issue customer remittances and assist Senior Management in chasing down monies for cash collection.
* Admin duties as required – emails, telephones etc.
* Manage the diaries including re-scheduling works to cover engineer absences or emergency works
* Work with the relevant field line managers to utilize the engineers as productively as possible.
What we look for
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressured environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow-through and have attention to detail
* Excellent decision making and problem-solving skills
* Good organizational skills
* Previous invoicing / administration experience
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