We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Additionally, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our achievements in sustainability, along with our environmental and social responsibility goals.
As a Customer Advisor (Consumer), you’ll be responsible for engaging with customers via telephone, email, and web chat, processing claims submitted by customers in line with policies and standard operating procedures (SOPs). A key focus will be on achieving personal goals and contributing to the wider team’s objectives.
Key responsibilities
* Identify claims requiring additional information and handle them effectively
* Process claims accurately within set targets
* Manage department mailboxes as required
* Provide a positive and outstanding customer experience
* Participate actively and work towards meeting service level agreements when managing customer policies and schemes
* Discuss performance openly and constructively
* Communicate effectively with internal and external stakeholders
* Take ownership of customer queries and resolve them satisfactorily
* Follow health and safety policies, report incidents, and work safely
* Support cross-training across departments and systems
* Assist in training colleagues once fully trained
* Highlight and address risks to customer experience or business operations
* Maintain understanding of the healthcare market and competitors
* Promote Simplyhealth values and standards as a role model
* Stay updated on Simplyhealth products and services
About You
To be considered, you should have:
* Customer service experience
* Basic computer skills
* Experience in a call centre environment (desirable)
What’s in it for you
Along with a competitive salary, our benefits include:
* Generous pension with a 6% employer contribution
* 28 days holiday plus bank holidays, with options to buy/sell additional days
* Flexible benefits pot for health-related benefits
* Your own health plan
* Access to wellbeing resources
* Recognition awards
* Charitable giving options
Our head office is in Hampshire, but we support flexible working. After 2.5 weeks of in-office training, the role involves a minimum of 3 days per week in the office for the first 6 months, reducing to 1-2 days thereafter.
Your Recruitment Journey
We aim to provide a fair, inclusive, and diverse application process to hire top talent based on skills and behaviors.
Your process
* Screening call with Talent Acquisition
* AssessFirst online psychometric, motivational, and aptitude assessments
* Face-to-face interview at our Head Office with the hiring team
Please note: Due to high application volumes, we may close the advert early and cannot consider applications received after the closing date.
Competitive salary plus excellent benefits.
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