Overview
Employment Type: 12-month fixed term maternity cover
Hours of Work: Monday–Sunday, 4/5 days a week, 37.5 hours a week between 8am-9:15pm
Salary: £29,870
Location: Norwich
What will I be doing?
This role involves monitoring performance through regular reporting, adapting resource plans in real time, and driving service improvements through coaching, quality checks, and team development sessions. You’ll also act as an escalation point for complex queries and work closely with the wider business to resolve issues and streamline processes.
Your next chapter
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
Ideal requirements
* proven leadership experience in a fast-paced customer service environment
* a strong track record of developing teams and managing performance
* someone adaptable, proactive, and resilient under pressure
* excellent communication and interpersonal skills
* a collaborative mindset and the ability to build strong cross-functional relationships
* a commitment to continuous improvement and maintaining high service standards
What’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
* 25 days’ paid holidays plus bank holidays
* A birthday day off
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity
* A friends and family discount scheme
* Life assurance
* Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
* Exciting social events, including Christmas parties
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. We’ve grown from a small South West holiday letting agency to one of the market leaders in the industry, with a strong family ethos and a caring, collaborative culture. We’re highlighted on the Sunday Times Best Places to Work 2024 list. Diversity is key to our success and we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best.
Dereham, England, United Kingdom
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