A leading financial institution in Sunderland is seeking a Specialist Customer Care - Mortgages CME. In this role, you will support customers throughout their mortgage journey, manage queries, and promote self-service options. The position requires excellent communication skills, resilience, and experience in a regulated environment. You will collaborate with multiple teams and provide unique resolutions for customer needs while adhering to the company’s values and standards. The work hours include shifts from Monday to Saturday.
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