About the Role
A fantastic new job opportunity has arisen for an experienced Hospitality Manager to work in an exceptional care home based in the Great Yarmouth, Norfolk area. You will be working for one of the UK’s leading health care providers.
A luxury care home, designed for resident wellbeing, boasts beautifully appointed bedrooms and expansive living spaces, ensuring that every detail is meticulously crafted to provide the highest standard of care and living.
To Be Considered
You must have experience in Hospitality Management.
Responsibilities
* Develop a service experience that fits within our family vision and values, demonstrating compassion, empathy and transparency in our service delivery.
* Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement and high‑quality service.
* Ensure that all residents receive an exceptional experience, with their needs and expectations met and exceeded.
* Manage the food service operation, working closely with the executive chef on menu planning, preparation and delivery of high‑quality meals in a timely and efficient manner.
* Develop and maintain a robust activities programme tailored to the interests and needs of the residents, ensuring it is engaging, fun and promotes health and wellness.
* Maintain and manage the first‑impression experience.
* Ensure the housekeeping function is effective, efficient and maintains high standards of cleanliness and hygiene throughout the facility.
Preferred Skills and Experience
* Excellent people‑management skills, with the ability to motivate and inspire staff to deliver exceptional service.
* Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
* Strong understanding of the principles of first impressions and the ability to ensure guests have a positive experience from the moment they arrive.
* Knowledge of food service operations, including menu planning, food preparation and delivery, as well as a good understanding of nutrition and dietary requirements.
* Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun and promote health and wellness.
* Strong understanding of the principles of housekeeping, including cleaning, hygiene and infection control.
* Strong understanding of budget management and the ability to manage costs effectively while still delivering high‑quality service.
Salary and Benefits
* Annual salary of £30,000.
* Permanent full‑time role, 40 hours per week from 9am–5pm.
* Comprehensive induction and paid training programme with career prospects.
* Refer‑a‑friend scheme.
* Reward Gateway – discounts, wellbeing, employee assistance & more.
* Excellent working environment.
* Cost of DBS covered.
* Living Wage Employer.
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