Are you passionate about technical equipment and providing excellent customer support? Do you thrive in a fast-paced environment where organisation and initiative are key? Are you looking for a rewarding career with a forward-thinking company?
We are currently looking for a Product Support Technician to join our team in Stoke Prior (Worcestershire, England). This is an exciting opportunity to become a vital part of a company that values innovation, teamwork, and professional growth.
Hours of Work: full time
As a Product Support Technician, you will be responsible for managing hire goods, conducting tests on custom equipment, ensuring timely dispatch, and providing technical assistance to our clients via email and phone. Your role will involve checking, testing, and servicing equipment, managing customer returns, and coordinating with our team to ensure seamless operations.
Product Support Technician Requirements
* Work requires an active approach to handling and managing goods and equipment
* Technical knowledge, skills, or a keen interest in technical equipment
* Ability to work efficiently under pressure and manage multiple workloads
* Well-organised with excellent planning skills and the ability to use initiative
* Strong team player with excellent customer-facing skills via phone and email
Product Support Technician Benefits
* Competitive salary with regular reviews
* High-quality office located next to a scenic canal, perfect for lunchtime walks
* Company-provided laptop to support your work
* Annual holiday allowance increases each year
* Opportunities for professional development and career progression
Meet the Organisation: Who We Are and What We Do
At RS Hydro, we specialise in providing essential hydro-mechanical solutions, hire services, and technical support to our clients across various industries. Our dedicated team is committed to innovation, quality, and customer satisfaction, making us a trusted partner in the industry. We pride ourselves on fostering a collaborative environment where employees are encouraged to grow and thrive.
If you think you are suitable for the Product Support Technician role, are eager to join a dynamic company, and want to make a real impact, don't miss out—apply now and take the next step in your career