We are recruiting for an experienced Commercial Operations Manager to join a well-established, customer-focused organisation operating within the visitor sector. This is a hands-on, operational leadership role with responsibility for driving commercial performance while ensuring an excellent end-to-end customer experience. You will oversee multiple revenue streams including retail, catering, admissions, memberships, and events, while leading front-of-house teams on a day-to-day basis. As part of the senior leadership team, you will contribute to strategic decision making, while maintaining a strong on-site presence to support operational delivery. Key Responsibilities * Develop and implement commercial strategies to support business growth * Identify and deliver new revenue generating opportunities * Lead and manage front-of-house teams across admissions, retail, and catering * Oversee staffing levels, rota planning, and daily operations * Act as a visible leader, supporting teams during peak trading periods * Manage catering operations, ensuring high standards of service, quality, and hygiene * Ensure all commercial areas are well presented, fully stocked, and operating efficiently * Monitor performance through budgeting, financial reporting, and KPI analysis * Manage supplier relationships, contracts, and procurement processes * Contribute to wider business planning as part of the senior management team * Participate in a Duty Manager rota, including weekends and peak periods * Ensure compliance with health & safety, financial controls, and company policies * Collaborate cross functionally to enhance the overall customer journey Essential Criteria: * Proven experience in a commercial operations role within hospitality, retail, leisure, tourism, or a customer-focused environment * Strong background managing front-of-house or customer-facing teams * Commercially astute with experience in budgeting and performance management * Demonstrated ability to grow revenue and improve operational performance * Strong leadership and people management skills * Excellent organisational and planning capabilities * Confident communication and stakeholder management skills * Passion for delivering high-quality customer experiences Desirable: * Experience within a multi-revenue stream environment * Knowledge of retail or catering operations * Exposure to events, memberships, or customer experience initiatives * Familiarity with EPOS, booking/admissions systems, or reporting tools If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website