Senior Recruitment Consultant at Jonathan Lee Recruitment: Passionate about placing people in jobs they love
Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you’ll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro‑mechanical engineering industry.
What You Will Do
* Provide timely, professional, and effective pre‑sales and post‑sales technical support to external customers through written communication, phone, and in‑person interactions.
* Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non‑conformities.
* Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.
* Handle warranty‑related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non‑chargeable warranty work.
* Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.
* Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents.
What You Will Bring
* A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.
* A solid background in electro‑mechanical engineering with excellent problem‑solving skills.
* Professional communication skills, with the ability to liaise effectively with a global customer base.
* A methodical and disciplined approach to technical challenges and quality control.
* Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues.
Interested?
Don't miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today and take the first step towards joining a company where your skills and expertise will truly shine!
Location: Tamworth, England, United Kingdom
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