Blue Legal is excited to partner with a prestigious international law firm in the search for a CRM Manager to join their Marketing & Business Development team. This is an exciting opportunity for a highly motivated CRM professional to take ownership of the firm’s CRM strategy, drive operational excellence, and support a global team in strengthening client relationships.
The Responsibilities:
* Collaborate with senior leadership to define, refine, and execute the firm’s CRM strategy, ensuring firmwide alignment and best practice implementation.
* Oversee day-to-day management of CRM systems, ensuring they are optimised for client development, relationship mapping, and business development activities.
* Lead a small team, setting clear objectives, providing support and guidance, and ensuring high performance.
* Provide CRM-driven insights and intelligence for strategic planning, pitches, and key client programs across regions.
* Develop and deliver CRM training for various teams, ensuring widespread adoption of best practices across the firm.
* Manage CRM data standards, ensuring compliance with GDPR and other data protection regulations, while maintaining high-quality, actionable data.
The Candidate:
* Significant experience in CRM management, preferably in a professional services or legal environment, with a strong understanding of client development and business development processes.
* Proven experience with major CRM platforms (e.g., InterAction, Vuture) and a track record of successfully managing system enhancements and integrations.
* Strong people management experience with the ability to lead, motivate, and develop a team.
* Ability to translate high-level firm goals into actionable CRM initiatives that drive performance and business growth.
* In-depth knowledge of data protection laws, including GDPR and PECR, with a focus on CRM-related compliance.
* Collaborative & Organised: Strong collaborative approach, with excellent organisational skills and attention to detail.
1. Please e-mail your CV and covering letter in the strictest confidence to rosie.porter@bluelegal.com
Once you have sent your CV, feel free to telephone me on 0207 118 3003.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.
For more positions like these, check out our website at www.bluelegal.com or follow us on Twitter for the widest range of roles across the entire professional services sector @bluelegalrec