Compensation Range: $4,043.20 to $6,064.00 / paid bi-weekly
Position Classification: Exempt
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities
* Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of MRH, representing the organization in a positive and professional manner.
* Oversees departmental operations through effective communication and in accordance with the employee handbook, policies, procedures, and applicable laws; responsible for interviewing, hiring, onboarding, training, planning, assigning, and directing work; establishing deadlines; scheduling; timekeeping; providing continuous performance feedback; documenting performance assessments; rewarding and disciplining employees; addressing complaints; conducting departmental investigations in collaboration with HR and Risk Management; and resolving problems effectively.
* Plans, coordinates, assigns, and monitors departmental performance while coaching, counseling, mentoring, training, and advising staff to achieve both departmental objectives and employee career development goals.
* Interprets, develops, communicates, updates, and monitors departmental policies, procedures, and standards in compliance with applicable laws and organizational objectives.
* Responsible for budget preparation and managing departmental contracts, including tracking expenditures; preparing and submitting operating, personnel, and capital budget requests; providing financial data and historical analysis to support requests; negotiating contracts; monitoring contractor/vendor performance; ensuring contract compliance; and participating in related meetings.
* Develops and implements short- and long‑term goals, objectives, and strategies for the department, projects, and programs to ensure efficient operations and timely completion of work.
* Ensures adherence to quality standards and compliance with all applicable laws and regulations.
* Maintains and enhances professional knowledge and skills through seminars, training programs, and ongoing review of industry publications and resources.
* Serves as a liaison and/or active member of committees, boards, and teams, collaborating, persuading, presenting reports, and negotiating with individuals and groups outside the department to coordinate efforts and maintain cooperative, productive relationships.
* Attends and actively participates in monthly management meetings.
Position-Specific Performance Expectations, Duties, and Responsibilities
* Operates as a working manager, providing hands‑on support when necessary, while delegating and prioritizing day‑to‑day execution and ensuring the IT function is not dependent upon any single individual.
* Develops and executes IT strategy aligned with hospital goals, regulatory requirements, and industry best practices.
* Oversees IT infrastructure for the hospital campus and three off‑site locations, including networks, servers, storage, cloud services, end‑user devices, telecommunications, and remote connectivity.
* Ensures high availability, performance, and reliability of systems supporting inpatient, outpatient, Emergency Department (ED), and ancillary services.
* Oversees help desk operations and on‑call support in a 24/7 clinical environment.
* Leads IT projects related to infrastructure, security, and non‑EHR applications.
* Partners closely with the Informatics Team on Epic‑related initiatives, upgrades, and workflow changes.
* Ensures infrastructure, devices, access, integrations, and network performance meet Epic and clinical system requirements.
* Serves as the primary IT liaison to Intermountain Health for technical connectivity and infrastructure aspects of Community Connect.
* Supports Epic downtime procedures, disaster recovery testing, and technical incident response.
* Ensures compliance with HIPAA, CMS, and other healthcare regulations related to IT systems.
* Maintains cybersecurity posture across all locations, including identity and access management, endpoint security, monitoring, and incident response.
* Leads disaster recovery and business continuity planning for hospital and off‑site systems.
* Plans, facilitates, and evaluates cybersecurity tabletop exercises (e.g., ransomware, data breach, system outage scenarios) with executive leadership, clinical leaders, IT staff, and key operational partners.
* Coordinates cybersecurity preparedness efforts with emergency management, compliance, legal, communications, and external stakeholders.
* Uses lessons learned from tabletop exercises and real‑world incidents to strengthen policies, procedures, staff training, and technical controls.
* Evaluates and recommends technology solutions that balance cost, reliability, and scalability across multiple sites.
* Works closely with Informatics, Clinical Engineering, Facilities, and department leaders across all locations.
* Translates technical concepts into clear, practical guidance for clinical and administrative staff.
* Promotes a service‑oriented IT culture focused on patient care and operational excellence.
* Performs other duties as assigned.
Organization-Specific Performance Expectations, Duties, and Responsibilities
* Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
* Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
* Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
* Exhibits initiative and self‑motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
* Completes all required annual education, training, in‑services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews minutes as required.
* Maintains strict patient confidentiality at all times.
* Reports to work punctually and completes assigned duties within established timeframes.
* Actively contributes to departmental and organization‑wide performance improvement and continuous quality initiatives.
* Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
* Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
Qualifications
* Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
* Must be legally authorized to work in the United States.
* Must successfully pass a background check.
* Must successfully pass a pre‑employment drug screen and breath alcohol test (if applicable).
* Must complete an Employee Health meeting prior to starting employment.
Education, Licensure, and Certification
* Required: Bachelor’s degree in Information Technology, Computer Science, or related field.
* Preferred: Strong background in IT infrastructure, operations, and cybersecurity.
* Preferred: Seven (7) years of progressive IT experience, including leadership in a healthcare setting.
* Preferred: Experience supporting multi‑site operations in a 24/7 setting.
* Preferred: Experience working alongside Informatics or Clinical Applications teams.
* Preferred: Familiarity with Epic technical requirements (without application ownership).
* Preferred: Experience in a Critical Access Hospital or rural healthcare environment.
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