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We're looking for a Technical Sales Administrator to join our small, friendly and supportive BFM Fittings team - this is pivotal role in which you'll have a big impact. Your input to help our customers solve challenging technical problems will be invaluable. You will provide exceptional customer service by ensuring all admin tasks are completed efficiently and recommending the right equipment from our market-leading product range.
ProSpare is a family-owned company. We help manufacturing and processing companies to improve efficiency, safety, product quality and sustainability through innovative engineering components and solutions. Our clients range from blue-chip multinationals to independent operations in a wide variety of industries across the UK. We take pride in offering world-class products and outstanding technical support and industry knowledge.
If you're passionate about solving real-world problems and would enjoy being part of a highly successful team, in a company that values expertise and integrity, we'd love to hear from you.
Main Responsibilities
* Administration duties including handling phone calls, sending quotations, writing detailed emails, hosting virtual meetings with customers and maintaining data on our CRM system.
* Support the Process Improvement Engineer by drafting up comprehensive and professionally presented customer reports and detailed quotations following each site visit.
* Deal with customers' technical queries, providing an exceptional level of customer service.
Key Skills/qualities/qualifications
* At least two years' experience in sales, business development or admin.
* Very high level of literacy and numeracy, able to create a wide variety of high-quality documentation - Outlook, Word and PowerPoint.
* Highly organised, methodical and accurate with meticulous attention to detail.
* Strong communicator with a professional and confident telephone manner. Comfortable working with people at all levels.
* Can effectively analyse a variety of basic data, including numerical data, and carry out thorough research, presenting findings in suitable formats, eg simple tables, charts and graphs.
* Able to work on own initiative and manage own time productively.
* Self-motivated and proactive, with a strong work ethic.
* Committed to excellence in customer service.
* Ideally with a background in engineering and the ability to read and understand technical information, including drawings – this is desirable but not essential
9 am to 5 pm, Monday to Friday
24 days' holiday plus public holidays
Free parking
Discretionary bonus scheme
Friendly, supportive culture; excellent office environment
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Administrative and Support Services
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