Temporary Accommodation Complaints Officer ~ We are seeking a Temporary Accommodation Complaints Officer for a local authority based in Berkshire. You will manage and respond to complaints relating to temporary accommodation services. You will act as the key liaison between residents, internal departments, and external providers to ensure timely, fair, and effective complaint resolution. Key Responsibilities: Manage the full lifecycle of complaints related to temporary accommodation, from initial receipt to final resolution. Investigate complaints thoroughly by liaising with housing officers, accommodation providers, and relevant stakeholders. Draft clear, well-structured responses in line with statutory guidelines, local policies, and the Housing Ombudsman Code. Ensure that all complaints are handled within appropriate timescales and escalate concerns where necessary. Identify trends and recurring issues in complaints and support the development of service improvements. Maintain accurate records and ensure data entry is consistent across all systems. Provide updates and reporting to senior management on complaint outcomes and performance metrics. Salary: Up to £22ph negotiate higher for exceptional candidates, based on experience. Contract type: 3-6, months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week Person Specification: Previous experience working in housing, complaints handling, or customer service (preferably within a local authority). Strong knowledge of homelessness legislation, housing law, and the Housing Ombudsman complaint process. Excellent written and verbal communication skills. Ability to manage sensitive cases with empathy, professionalism, and discretion. Strong organisational skills with the ability to meet strict deadlines. *We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity* To apply for this role please email & call Dane on 01772 954 200.