Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.
Purview of an Operations Manager
Manager I, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve potential issues that impact customer experience and business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral forms. She/he should be able to develop process improvements and drive them through to completion.
Key job responsibilities
Responsibilities include, but are not limited to:
1. Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
2. Developing and/or referring to performance metrics to drive team performance and business results.
3. Identifying the business impact of trends and making data-backed decisions.
4. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
5. Escalating problems or variances in information and data to relevant owners and following through on resolutions.
6. Ability to pull data from databases (using Excel, Access, SQL, or other systems) and perform ad hoc reporting and analysis as needed.
BASIC QUALIFICATIONS
* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
* 1+ years of employee and performance management experience.
* Ability to work a flexible schedule, including weekends, nights, and holidays.
* Ability to push and pull loaded wheeled dollies up to 100 pounds during shifts.
PREFERRED QUALIFICATIONS
* 1+ years of experience with performance metrics, process improvement, or lean techniques.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link. If the country or region you’re applying in isn’t listed, contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.
#J-18808-Ljbffr