Job Description
Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Yorkshire, is hiring for a Customer Care Coordinator to join their busy and growing team.
Key Responsibilities:
* Handling customer enquiries via phone, email, and face-to-face interactions
* Identifying and logging defects, booking engineers or specialist subcontractors as required
* Managing and monitoring the central customer service email inbox
* Maintaining and updating the company CRM system with customer interactions and job updates
* Scheduling and coordinating works with engineers and subcontractors
* Closing completed jobs and ensuring all follow-ups are resolved
* Processing purchase order invoices
* Building and maintaining strong relationships with subcontractors and service partners
* Ensuring high standards in line with NHBC guidelines and customer expectations
Candidate Requirements:
1. Previous experience in a customer service or coordination role within the housebuilding or construction sector
2. Strong knowledge of new build homes and NHBC standards
3. Excellent organisational and communication skills
4. Customer-focused, proactive, and able to work independently