Automotive service advisor

A great Service Advisor doesn't just manage repairs—they build trust.

Automotive Service Advisor

Salary: £32,000 - £35,000 DOE
Location: Burgess Hill
Hours: Monday to Friday, 8:00am - 6:00pm (45 hours per week)
No Weekends

Are you an experienced Service Advisor looking for your next opportunity with a well-established independent garage?

We're recruiting on behalf of a busy and highly regarded automotive business that prides itself on delivering exceptional customer service and maintaining a modern, forward-thinking approach to vehicle repair and maintenance.

This is an excellent opportunity to join a friendly and supportive team where you'll play a key role in ensuring customers receive a seamless and professional experience from start to finish.

The Role

As a Service Advisor, you'll be the link between customers and the workshop, managing vehicle bookings, providing updates, and ensuring work is completed efficiently and to the highest standard.

Working within a team of three Service Advisors and supporting a workshop of seven Technicians, you'll help manage a steady flow of approximately 20 customers per day through the business.

What You'll Be Doing

* Greeting customers and managing service and repair bookings

* Liaising with Technicians and the workshop team

* Keeping customers informed throughout the repair process

* Processing invoices and handling vehicle handovers

* Delivering an outstanding level of customer service at all times

* Utilising the company's fully digital systems to manage workflow efficiently

What We're Looking For

* Previous experience within a Service Advisor role or similar automotive customer-facing position

* Trade or automotive industry experience preferred

* Excellent communication and organisational skills

* A customer-first approach and professional manner

* Ability to work effectively in a busy environment

* Good IT skills and confidence using digital systems

What's On Offer?

* Competitive salary of £32,000 - £35,000 depending on experience

* Monday to Friday working – no weekends

* Modern, fully digital working environment

* Supportive team culture

* 20 days holiday plus Bank Holidays

* Local off-site parking available

* Stable, long-established independent garage with an excellent reputation

If you're passionate about customer service and have experience within the automotive sector, we'd love to hear from you.

Other Opportunities & Referral Scheme

If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.

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